Shipping policy

1) Processing Time (4–6 days)

After you place your order, our team reviews and approves it. This includes order confirmation, any necessary adjustments, a quality check and careful packaging. Because our doonas are bulkier than standard parcels and need extra care when packed, this usually takes 4–6 days.

We're currently experiencing higher demand than usual, so processing can occasionally take a little longer. If your order is going to take longer than expected, we'll let you know rather than leave you wondering.

2) Delivery Time (7-10 business days)

Your order ships from our international fulfilment centre. Once it has been processed and dispatched, delivery usually takes 7–10 business days to Australia & New Zealand.

In total, please allow around 2–3 weeks from the day you order to the day it arrives.

3) Tracking

As soon as your order ships, we'll send you a separate email with your tracking link so you can follow it the whole way. Tracking pages sometimes sit quiet for a few days between scans while a parcel is in transit — that's completely normal and doesn't mean anything has gone wrong.

Good news: We offer free shipping on all Sleep Club orders to Australia & New Zealand — no minimum spend, no hidden fees.

Got further questions? We’re always happy to help. Just shoot us an email at:
📧 info@sleepclub-au.com